Due to the ongoing risks of COVID-19 transmission it is essential to ensure all patients are appropriate triaged prior to attending face-to-face appointments.  This is in accordance with clinical guidelines outlined by the UK Government, Chartered Society of Physiotherapy and Physio First, Where possible we will try to keep appointments virtual.

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**please note, due to ongoing changes with Lockdown restrictions we continue to monitor our policy as further guidance is released**

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Should I attend a face-to-face appointment?

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During face-to-face physiotherapy appointments it may be necessary for close physical contact with the clinician and therefore there is a risk of COVID-19 transmission. It is important to remember that COVID-19 may be transmitted by people even if they do not have symptoms.

In the instance where face-to-face consultation is deemed appropriate you MUST NOT ATTEND if you have any of the following symptoms within the last 14 days:

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• A new and continuous cough

• A high temperature

• A loss of or change in, your normal sense of taste or smell (anosmia)

• Contact with someone with confirmed COVID-19

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If you do have any of the following symptoms you should stay home and seek further advice regarding what to do if you have symptoms of COVID-19 which can be found here:

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https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

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Am I a high-risk patient?

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Face-to-face appointments are not advised, unless there is a clinical need which cannot be met via virtual consultation if you fall into any one of the following high-risk categories:

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• Age > 70

• BMI >40

• BAME ethnicity

• Weakened immune system

• Co-morbidities that cause immunosuppression, such as:

  • Diabetes

  • HIV/AIDS

  • Rheumatoid Arthritis

  • Pre-existing infection

  • Alcohol abuse

  • Smoking

  • Long term steroid use

• Cancer diagnosis and currently having active treatment 

• If you are currently shielding 

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How we control the risk of COVID-19:

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To ensure patient and staff safety the following procedures have been put into place:

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• Temperature checks are carried out upon arrival.

• All staff & patients are required to complete a COVID-19 screening questionnaire upon arrival.

• In order to limit the numbers in the facility you must attend alone.

• If you bring a chaperone they will be asked to wait in the car.

• You are required to wear a facemask (these can be provided upon arrival).

• All staff are required to wear appropriate personal protective equipment (PPE).

• All rooms are cleaned and disinfected prior to and following appointments.

• Payments will not be taken in person. You will be sent an invoice to pay electronically.

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