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Due to the ongoing risks of COVID-19 transmission it is essential to ensure all patients are appropriate triaged prior to attending face-to-face appointments.  This is in accordance with clinical guidelines outlined by the UK Government, Chartered Society of Physiotherapy and Physio First, Where possible we will try to keep appointments virtual.

**please note, due to ongoing changes with Lockdown restrictions we continue to monitor our policy as further guidance is released**

Should I attend a face-to-face appointment?

During face-to-face physiotherapy appointments it may be necessary for close physical contact with the clinician and therefore there is a risk of COVID-19 transmission. It is important to remember that COVID-19 may be transmitted by people even if they do not have symptoms.

In the instance where face-to-face consultation is deemed appropriate you MUST NOT ATTEND if you have any of the following symptoms within the last 14 days:

  • A new and continuous cough

  • A high temperature

  • A loss of or change in, your normal sense of taste or smell (anosmia)

  • Contact with someone with confirmed COVID-19

If you do have any of the following symptoms you should stay home and seek further advice regarding what to do if you have symptoms of COVID-19 which can be found here:

Am I a high-risk patient?

Face-to-face appointments are not advised, unless there is a clinical need which cannot be met via virtual consultation if you fall into any one of the following high-risk categories:

  • Age > 70

  • BMI >40

  • BAME ethnicity

  • Weakened immune system

  • Co-morbidities that cause immunosuppression, such as:

    • Diabetes

    • HIV/AIDS

    • Rheumatoid Arthritis

    • Pre-existing infection

    • Alcohol abuse

    • Smoking

    • Long term steroid use

  • Cancer diagnosis and currently having active treatment 

  • If you are currently shielding 

How we control the risk of COVID-19:

To ensure patient and staff safety the following procedures have been put into place:

  • Temperature checks are carried out upon arrival.

  • All staff & patients are required to complete a COVID-19 screening questionnaire upon arrival.

  • In order to limit the numbers in the facility you must attend alone.

  • If you bring a chaperone they will be asked to wait in the car.

  • You are required to wear a facemask (these can be provided upon arrival).

  • All staff are required to wear appropriate personal protective equipment (PPE).

  • All rooms are cleaned and disinfected prior to and following appointments.

  • Payments will not be taken in person. You will be sent an invoice to pay electronically.




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